* Diploma or degree in Information Technology, Computer Science, or related field * 1-3 years of experience in IT support or helpdesk environment * Strong knowledge of Windows and Mac operating systems * Experience with network troubleshooting and basic server administration * Familiarity with Microsoft Office Suite and educational software platforms * Understanding of cybersecurity best practices * Excellent problem-solving and analytical skills * Strong communication skills in English and Bahasa Malaysia * Ability to work independently and manage multiple tasks * Customer service oriented with patience and professionalism * Willingness to learn new technologies and adapt to changing environments